Terms of Service

1. The Service

Pickle OS is a software-as-a-service platform for managing pickleball venues — point of sale, open-play queues, live court scoring, and online booking with QR payments. We may add, change, or discontinue features from time to time.

2. Eligibility and accounts

You must be at least 18 years old and duly authorized to enter into these Terms on behalf of your venue or business. You agree to provide accurate, current, and complete information and to keep your login credentials confidential. You are responsible for all activity under your account. Each account creates a separate venue workspace; you may not access or attempt to access another tenant’s data.

3. Subscriptions, fees, and billing

• Pickle OS is pay-first: a new venue remains locked until an active subscription is purchased.
• Plans, prices, and usage limits are presented at signup and on our pricing page, in Philippine Pesos (PHP), [inclusive/exclusive of VAT — confirm your VAT registration and treatment].
• Payments are processed through PayMongo (QR-Ph / e-wallet) or by manual payment reference where offered. [State your official-receipt/invoicing practice per BIR rules.]
• Subscriptions are [non-refundable / state your refund policy], without prejudice to your rights under the Consumer Act of the Philippines (RA 7394) and other applicable laws.
• If a subscription lapses or is unpaid, the venue returns to a read-only locked state until renewed.

4. Your responsibilities and your customers' data

You retain ownership of the data you put into the Service. When you collect customer or player information through the Service, you act as the Personal Information Controller under the Data Privacy Act of 2012 (RA 10173). You are responsible for having a lawful basis to collect and process that data, for obtaining any required consents, and for providing your own privacy notice to your customers. Our handling of personal data is described in our Privacy Policy.

5. Acceptable use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any law, including the Cybercrime Prevention Act (RA 10175);
• Infringe the intellectual property or privacy rights of others;
• Attempt to breach security, access other tenants' data, or disrupt or overload the Service;
• Reverse engineer, copy, resell, or sublicense the Service except as expressly permitted; or
• Upload malicious code or use the Service to transmit unlawful, defamatory, or harmful content.

6. Intellectual property

The Service, including its software, design, and trademarks, is and remains the property of Pickle OS and its licensors. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service during your subscription, subject to these Terms. You retain all rights to your own data.

7. Third-party services

The Service integrates third-party providers (such as PayMongo, Supabase, and Vercel). Your use of those features may be subject to the third party’s own terms and privacy policies, and we are not responsible for their acts or omissions.

8. Availability and warranties

We aim to keep the Service available and reliable, but it is provided “as is” and “as available” without warranties of any kind, except those that cannot be excluded under Philippine law (including warranties implied by the Civil Code and the Consumer Act). We do not warrant that the Service will be uninterrupted or error-free [add any uptime/SLA commitment if offered].

9. Limitation of liability

To the maximum extent permitted by Philippine law, Pickle OS shall not be liable for indirect, incidental, or consequential damages, or for lost profits or data, arising from your use of the Service. Our total aggregate liability shall not exceed [the fees you paid in the preceding [3/6/12] months]. Nothing in these Terms excludes liability that cannot be excluded under the Civil Code or other applicable law (such as liability for fraud, gross negligence, or willful misconduct). [Confirm clause with counsel.]

10. Indemnity

You agree to indemnify and hold Pickle OS harmless from claims, losses, and expenses arising from your breach of these Terms, your misuse of the Service, or your handling of your customers’ personal data in violation of applicable law.

11. Suspension and termination

You may stop using the Service at any time. We may suspend or terminate your access for breach of these Terms, non-payment, or to comply with law. On termination, your right to use the Service ends; you may request an export of your data within [e.g. 30 days], after which data handling follows our Privacy Policy and retention terms.

12. Force majeure

We are not liable for any failure or delay caused by events beyond our reasonable control, including fortuitous events under Article 1174 of the Civil Code (such as natural disasters, power or internet outages, or acts of government).

13. Governing law and disputes

These Terms are governed by the laws of the Republic of the Philippines. Any dispute shall be resolved by the proper courts of [City/Province, e.g. Makati City], to the exclusion of other venues, without prejudice to any right to pursue alternative dispute resolution under the ADR Act of 2004 (RA 9285) [if you wish to require arbitration].

14. Changes and contact

We may update these Terms from time to time and will revise the effective date above; your continued use of the Service after changes take effect means you accept them. Questions? Contact support@pickleos.app.